Open to opportunities

Victoria Owuogba

@victoriaowuogba

Message

I convert high-volume customer conversations into booked appointments and sales through consultative inside selling.

Nigeria

Message

What I'm looking for

I'm looking for a remote, high-volume sales or customer engagement role where I can qualify leads, build customer trust, overcome objections, and exceed booking or conversion targets.

At College HUNKS Hauling Junk & Moving, I turn moving, junk removal, labor, and relocation inquiries into scheduled services. I achieved an estimated 55% conversion rate, a 60% book-to-close rate, and approximately 425 bookings against a monthly target of 265.

I manage inbound and outbound conversations by assessing project needs, addressing pricing and scheduling objections, and guiding customers through booking. I keep CRM records accurate and coordinate closely with operations teams so customer expectations are clear before service delivery.

Previously at Premier Source Missouri and Versatel Marketing Florida, I handled high-volume prospect engagement for life and health insurance opportunities. I qualified leads, built rapport, handled objections, transferred sales-ready prospects to licensed agents, and helped increase scheduled consultations by 40%.

My background also includes quality analysis at The Cigna Group, sales at Rosabon Financial Services, and appointment setting using Calendly, HubSpot, Salesforce, and Alpine CRM. I bring customer-focused communication, quality assurance, compliance awareness, and disciplined follow-through to remote sales environments.

Experience

Work history, roles, and key accomplishments

Inside Sales Specialist

College HUNKS Hauling Junk & Moving

Jan 2025 - Jan 2026 (1 year)

Managed inbound and outbound calls to understand customer needs and recommend services. Achieved an estimated 55% conversion rate and 60% book-to-close rate, booking approximately 425 appointments against a monthly target of 265.

Inside Sales Consultative Selling Lead Qualification Appointment Setting Objection Handling CRM Customer Service Active Listening Telemarketing Inbound Calls Outbound Calls Follow up Collaboration

Lead Communication Specialist

Premier Source Missouri

Jan 2024 - Oct 2025 (1 year 9 months)

Handled 500+ calls daily to qualify prospects for whole life insurance and transferred qualified leads to licensed agents. Achieved a 15% lead-to-policy conversion rate, outperforming the team average by 5%.

Lead Generation Qualification Objection Handling Inbound Calls Outbound Calls Customer Service CRM Communication Skills Compliance

Telemarketer / Customer Care Representative

Versatel Marketing Florida

Jan 2023 - Jan 2024 (1 year)

Handled 700+ calls daily to present health insurance products and qualify prospects. Transferred qualified leads to licensed agents and provided customer support.

Telemarketing Customer Service Inbound Calls Outbound Calls Lead Qualification Communication Skills CRM

Quality Analyst

The Cigna Group

Feb 2022 - Jan 2023 (11 months)

Reviewed recorded calls, emails, chats, and claims files to assess adherence to guidelines. Provided performance feedback and recommended process improvements to reduce claim errors.

Quality Assurance Compliance Call Monitoring Feedback Reporting Process Improvement Communication Skills

Sales Executive

Rosabon Financial Services Limited

Mar 2021 - Jan 2022 (10 months)

Generated leads and provided ongoing customer support. Negotiated sales terms and closed deals in support of revenue targets.

Sales Lead Generation Customer Support Negotiation Closing Relationship Management

Appointment Setter

Premura Media

Qualified prospects and booked appointments into company calendars using Calendly and CRM systems. Coordinated prospect availability with sales representatives and maintained accurate lead information.

Appointment Setting Lead Qualification Calendly HubSpot Salesforce Alpine CRM Communication Skills Organization