Looking for a job

Victoria Naadei Asiedu-Addo

@victorianaadeiasiedu

Message

I resolve customer issues across chat, email, WhatsApp, and CRM support channels.

Ghana

Message

What I'm looking for

I'm looking for a customer support or community-focused role where I can resolve customer issues, improve service quality, use CRM and AI-assisted tools, and contribute to a collaborative remote or hybrid team.

At Concentrix, I support customers through chat and email, resolving billing, account, and complaint-related issues using Salesforce and internal tools. I handle 40–50+ daily interactions across live chat, email, and WhatsApp while maintaining empathetic, solution-focused service.

I’ve also managed restaurant operations and customer service at Sweet Sister Kenkey Boutique, and I support brands remotely with social media engagement and community communication on Instagram and TikTok. I use tools including Microsoft Teams, Copilot, Slack, Canva, Notion, and ChatGPT to improve workflows, response quality, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix

Jan 2025 - Present (1 year 8 months)

Provide customer support through chat and email channels while maintaining professional communication and fast response times. Managed high-volume customer support operations, handling 40–50+ customer interactions daily across live chat, email, and WhatsApp with efficient issue resolution and professional communication.