Open to opportunities

Patrick Bajeri

@patrickbajeri

Customer Support Specialist skilled in Zendesk, de-escalation, and asynchronous remote communication to deliver top CSAT.

Ghana

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What I'm looking for

I’m looking for a remote customer service role in a global company where I can deliver high CSAT through strong communication, technical troubleshooting, and self-managed efficiency—especially in asynchronous, distributed teams that value clear ownership and resolution quality.

I’m a customer service professional with a proven track record of managing high-volume support channels and delivering a 96% Customer Satisfaction (CSAT) score. I resolve disputes, retain customers, and provide seamless remote support using clear, empathetic communication and structured ticket handling.

In my role, I resolved 60+ daily customer support tickets via Zendesk and live chat while maintaining strong CSAT results. By de-escalating complex client disputes, I helped reduce customer churn by 12% over a 12-month period, and I translate dense technical concepts into simple language for non-technical users.

I also strengthen remote operations by managing correspondence and schedules across 3 distinct global time zones using Google Workspace. Beyond support, I audited and migrated over 1,000 scattered digital files into a centralized Notion workspace, and I provisioned secure access by managing VPN setups for 30+ distributed employees.

Experience

Work history, roles, and key accomplishments

Communications & Support Specialist

Communication Group Limited

Apr 2022 - Oct 2024 (2 years 6 months)

Resolved 60+ daily customer support tickets via Zendesk and live chat, maintaining a 96% CSAT score, and de-escalated disputes to reduce churn by 12% over 12 months. Managed remote coordination across 3 global time zones and improved internal access by migrating 1,000+ files to Notion while provisioning secure VPN access for 30+ employees.