Open to opportunities

Ernest Kofi Yamoah

@ernestkofiyamoah

Message

Customer support and live chat specialist resolving billing, order, and account issues in remote teams.

Ghana

Message

What I'm looking for

I’m looking for a remote customer support role where I can handle live chat and email inquiries, resolve issues quickly, maintain accurate CRM records, and collaborate with a team to escalate technical problems.

I’ve been answering customer questions through live chat and email as a freelance Customer Service Representative, helping with account, order, and billing issues while keeping CRM records up to date and escalating technical problems when needed.

Before that, I handled multiple live chat conversations at once as a Live Chat Support Agent, guiding customers through products and services, resolving complaints, and supporting remote collaboration while meeting response time and quality targets.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Freelance

Sep 2024 - Present (1 year 11 months)

Responded to customer inquiries through live chat and email, assisted with account and billing issues, and maintained customer records using CRM tools.

Live Chat Email Support CRM Customer Service Problem Solving Communication Skills

Live Chat Support Agent

Contract Role

Nov 2021 - Jun 2024 (2 years 7 months)

Managed multiple live chat conversations simultaneously, guided customers through products and services, and resolved complaints while maintaining high customer satisfaction.

Live Chat Customer Service Complaint Resolution Multitasking Communication Skills