Victoria McBroom
@victoriamcbroom
SaaS Customer Success Manager dedicated to enhancing customer satisfaction.
What I'm looking for
As a Customer Success Manager with a strong background in SaaS, I excel at ensuring customer satisfaction and engagement. My experience at Paminga has allowed me to manage over 100 customer accounts and successfully onboard 30 new clients, contributing to a significant reduction in customer churn from 12% to 8%. I take pride in implementing targeted retention strategies that enhance customer engagement and satisfaction.
Previously, I served as a CX Manager Associate at Aspen Technologies Group, where I led the end-to-end RFP process, delivering tailored proposals that secured $1.5 million in new business. My ability to manage multiple projects simultaneously has resulted in notable increases in customer satisfaction, including a 20% boost for Los Angeles County's contact center projects. I am passionate about building strong relationships and collaborating with cross-functional teams to drive success.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 6 months)
Managed over 100 customer accounts and successfully onboarded 30 new customer accounts. Cut customer churn from 12% to 8% by implementing targeted retention strategies and enhancing customer engagement.
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 6 months)
Led end-to-end RFP processes, delivering 32 tailored proposals and securing 5 high-value contracts totaling $1.5M in new business. Managed 5 contact center projects for Los Angeles County, resulting in a 20% increase in customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Victoria hasn't added their education
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Tech stack
Software and tools used professionally
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Location
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