Victoria McBroom

As a Customer Success Manager with a strong background in SaaS, I excel at ensuring customer satisfaction and engagement. My experience at Paminga has allowed me to manage over 100 customer accounts and successfully onboard 30 new clients, contributing to a significant reduction in customer churn from 12% to 8%. I take pride in implementing targeted retention strategies that enhance customer engagement and satisfaction.

Previously, I served as a CX Manager Associate at Aspen Technologies Group, where I led the end-to-end RFP process, delivering tailored proposals that secured $1.5 million in new business. My ability to manage multiple projects simultaneously has resulted in notable increases in customer satisfaction, including a 20% boost for Los Angeles County's contact center projects. I am passionate about building strong relationships and collaborating with cross-functional teams to drive success.