Victoria Marie
@victoriamarie
Highly motivated individual with exceptional customer service skills.
What I'm looking for
I am a highly motivated and driven individual with a strong passion for customer service and teamwork. My recent experience as a Call Transfer Agent at BlueGreen Vacations allowed me to hone my skills in communication and customer engagement, where I successfully assisted guests in signing up for promotions while ensuring their information was accurately processed. I also took the initiative to contribute to the training department, rewriting scripts to enhance the learning experience for new agents.
Prior to that, I served as a Bar Manager at El Kiosko, where I was responsible for the overall operations of the bar, including curating the drink menu and training new bartenders. My commitment to providing exceptional customer experiences was evident as I maintained a clean and welcoming environment while managing inventory and cash transactions. My ability to adapt and lead in fast-paced settings has been a key factor in my success.
With a desire to grow within a dynamic company, I am eager to leverage my skills in risk management and customer service to contribute to the success of my future employer. I am particularly interested in opportunities that allow for personal and professional development in a supportive environment.
Experience
Work history, roles, and key accomplishments
Call Transfer Agent
BlueGreen Vacations
Nov 2023 - Mar 2024 (4 months)
Managed inbound calls from various sources, assisting guests with promotions, processing credit card payments, and verifying personal information for sign-ups. Additionally, contributed to the training department by rewriting scripts and providing new agents with practical sales floor insights to enhance their performance.
Bar Manager
El Kiosko 38
Apr 2023 - Aug 2023 (4 months)
Oversaw all bar operations, including curating the drink menu, managing liquor inventory, and ensuring daily setup and closing procedures were followed. Provided exceptional customer service, interviewed and trained new bartenders, and maintained financial records including cash transactions and discounts.
Bartender
Westgate Resorts
May 2022 - Jul 2022 (2 months)
Managed both indoor and outdoor bar areas, greeting guests and offering daily specials while providing exceptional service, including to VIP guests. Crafted and served a variety of cocktails, including a signature drink, and maintained bar cleanliness and stock levels. Handled all cash, credit card, and room charge transactions efficiently.
Education
Degrees, certifications, and relevant coursework
Adult Learning Center of Osceola
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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