Victoria Ikenwe

I am a dynamic and customer-focused support specialist with over 5 years of experience in resolving complex customer issues and driving sales growth. My proven ability to enhance customer satisfaction and retention is supported by my strategic use of CRM tools and lead generation techniques. I consistently exceed performance targets through proactive communication, achieving high first-contact resolution rates, and strong relationship management.

In my recent role as a Customer and Operations Support Representative at Autogirl, I increased customer satisfaction by 30% and managed over 50 car rental bookings weekly. My commitment to resolving post-booking complaints led to a 95% resolution rate, significantly enhancing the customer experience. I am passionate about delivering top-tier service in fast-paced environments while continuously improving operational efficiency and customer loyalty.