Victoria Hadfield

I've supported customers for Firecrown Media, Nuuly, ResortPass, Artifact Uprising, Sephora, Minted, and other consumer brands, resolving high volumes of inquiries through live chat, email, phone, and social media.

At Firecrown Media, I answered more than 100 customer inquiries, processed refunds, and tracked warehouse orders through Slack to provide timely package-status and inventory updates.

I've handled returns, exchanges, billing questions, damaged or missing items, rerouting, reorders, account concerns, and product selection. I bring a calm, friendly approach to de-escalating concerns while helping customers understand policies and next steps.

My experience also includes data entry, CRM tools, credit card payment processing, Microsoft Access and Outlook, and social media management. I'm eager to keep progressing and contributing to customer satisfaction and business success.