Victoria Gathoni
@victoriagathoni
I coordinate patient care, admissions, insurance, and clinical operations across busy healthcare environments.
KenyaWhat I'm looking for
I've supported patients, providers, and clinical teams across healthcare environments for more than 15 years, coordinating admissions, scheduling, insurance, billing, referrals, follow-up, and medical records.
At Nairobi Bariatric Center, I improved intake and booking processes to achieve a 65%+ conversion rate from patient inquiries to active treatment plans. I coordinate care for 40+ post-consultation patients weekly and co-developed an in-house CRM to strengthen patient tracking and follow-up.
Previously, I managed admissions and customer service operations at Avenue Hospital and provided direct Emergency Department patient care at Massachusetts General Hospital. I bring hands-on experience with EMR/EDIS systems, patient communication, telehealth workflows, confidentiality, and cross-functional care coordination.
Experience
Work history, roles, and key accomplishments
Front Office Operations Associate
Nairobi Bariatric Center
Jan 2022 - Nov 2025 (3 years 10 months)
Achieved over 65% conversion rate from patient inquiries to active treatment plans by improving intake and booking processes. Coordinated care for 40+ post-consultation patients weekly and co-developed a custom in-house CRM system.
Customer Care and Admissions Team Lead
Avenue Hospital
Nov 2012 - May 2021 (8 years 6 months)
Managed patient admissions, appointment scheduling, insurance pre-authorizations, billing operations, and emergency patient coordination. Supervised a team of five Admissions and Customer Service staff, improving response times and workflow efficiency.
Provided direct patient care in a fast-paced Emergency Department, supporting patients with medical, surgical, and behavioral health emergencies. Assisted in care and stabilization of patients presenting with psychiatric emergencies and supported clinical teams during procedures.
Education
Degrees, certifications, and relevant coursework
Massasoit Community College
Associate of Arts, General Studies
Pursued general liberal arts and general studies at Massasoit Community College, completing coursework in 2003.
Braeburn High School
IGCSE O-Levels, General Studies
Completed IGCSE O-Levels and secondary education at Braeburn High School in 2002.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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