Veronica Olilo
@veronicaolilo
Empathetic healthcare professional with 10+ years in clinical, administrative, and remote patient access.
KenyaWhat I'm looking for
I am an empathetic and detail-oriented healthcare professional with over 10 years of clinical, administrative, and remote experience. I specialize in patient coordination, appointment scheduling, referral management, and maintaining accurate Electronic Health Records (EHR).
In remote patient access roles I handled inbound and outbound calls, verified insurance eligibility, processed payments, and coordinated appointments across multiple clinics while collaborating with diverse healthcare teams to resolve patient inquiries promptly. I have hands-on clinical experience delivering RMNCH services, conducting triage, monitoring vitals, and supporting outreach and community health projects.
I am proficient with digital workflow tools and EMR platforms, trained in medical coding and billing, and committed to improving patient experiences through trauma-informed communication, data accuracy, and compliance.
Experience
Work history, roles, and key accomplishments
Remote Patient Access Representative
OBGYN Specialist
Jun 2023 - Jun 2025 (2 years)
Handled inbound/outbound patient calls, processed referrals and scheduled appointments across clinics, and verified insurance and payments while maintaining compliant EHR records to improve access and accuracy.
Healthcare Assistant
A Plus Health Initiative
Jun 2019 - May 2023 (3 years 11 months)
Managed patient appointments and clinical documentation, conducted triage and vital-sign monitoring, and supported laboratory, vaccination and community outreach programs to improve service delivery.
Nurse (RMNCH)
Lutheran Mission Hospital
Jan 2011 - Dec 2017 (6 years 11 months)
Delivered reproductive, maternal, newborn and child health services, supported health data collection and audits, and maintained medical supplies to ensure continuous, quality clinical care.
Education
Degrees, certifications, and relevant coursework
Ndolage School of Nursing
Diploma in Nursing and Midwifery, Nursing and Midwifery
Completed a Diploma in Nursing and Midwifery with training in clinical care, maternal and child health, and patient documentation.
Unknown (Medical Coding and Billing Certificate)
Certificate in Medical Coding and Billing, Medical Coding and Billing
Activities and societies: Participated in payment testing project simulating transactions and reporting results.
Completed a Certificate in Medical Coding and Billing in 2024 focused on coding accuracy, billing processes, and payment testing procedures.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Veronica ?
You can contact Veronica and 90k+ other talented remote workers on Himalayas.
Message VeronicaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
