Everlyne Mbati
@everlynembati
Detail-oriented hospital receptionist with 7+ years in healthcare administration.
KenyaWhat I'm looking for
I am a dedicated Hospital Receptionist with over 7 years of experience in healthcare administration. My expertise lies in patient scheduling, medical records management, and insurance claims processing, where I have consistently demonstrated my ability to resolve client inquiries with empathy and professionalism. I thrive in fast-paced environments, adeptly multitasking while maintaining accuracy and confidentiality.
At Penda Medical Centre, I manage over 50 daily patient interactions, ensuring timely resolutions to concerns and streamlining appointment scheduling to reduce no-show rates by 25%. My commitment to improving operational efficiency is evident in my success in training and mentoring front-office staff on EHR systems and customer service protocols, which has significantly enhanced our service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service In-Charge
Penda Medical Centre
Jan 2021 - Present (4 years 6 months)
Managed over 50 daily patient interactions via calls, emails, and in-person inquiries, ensuring timely resolution of concerns. Streamlined appointment scheduling, reducing no-show rates by 25% through proactive follow-up calls. Resolved billing discrepancies and insurance claims (NHIF/AAR), improving accuracy by 30%.
Senior Receptionist
Penda Medical Centre
Jan 2019 - Dec 2021 (2 years 11 months)
Supervised front-desk operations in managers’ absence, maintaining 100% service continuity. Implemented a shift scheduling system, improving staff coverage during peak hours. Processed insurance claims via NHIF/Slade portals, reducing errors by 20% through double-verification.
Receptionist
Penda Medical Centre
Jan 2018 - Dec 2019 (1 year 11 months)
Registered over 100 weekly patients into EHR systems, ensuring data accuracy and confidentiality. Balanced daily cash registers with zero discrepancies, handling payments and invoices.
Administrative Assistant
Synergy Solutions Kenya Ltd
Jan 2016 - Dec 2018 (2 years 11 months)
Coordinated meetings, travel, and office logistics for over 10 executives. Provided comprehensive administrative support to ensure smooth departmental operations.
Education
Degrees, certifications, and relevant coursework
Technical University of Kenya
Diploma, International Relations
Completed a comprehensive diploma program focusing on international relations. Gained foundational knowledge in global affairs, diplomacy, and political science.
Kenya Red Cross
Certification, Customer Service
Undertook training focused on achieving excellence in customer service. Developed skills in client relations, conflict resolution, and effective communication.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Interested in hiring Everlyne ?
You can contact Everlyne and 90k+ other talented remote workers on Himalayas.
Message EverlyneFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
