Looking for a job

Florence Kamande

@florencekamande

I coordinate patient services and operations, improving customer experience, records management, and administrative workflows.

Kenya

Message

What I'm looking for

I'm looking for a patient services, administration, operations, or customer service role where I can improve workflows, support clients, lead teams, and contribute to organizational targets.

I'm currently coordinating patient services at Aga Khan University Hospital, Kenya, where I manage appointments, registrations, patient records, billing, insurance claims, and patient concerns through Meditech and manual systems.

Across administration, customer service, marketing, and supervision roles in Kenya and Dubai, I've led teams, managed procurement and supplier relationships, supported operations, and delivered customer-focused service.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Coordinator

Current

Aga Khan University Hospital

Nov 2024 - Present (1 year 10 months)

Coordinates patient services, including scheduling, registration, and addressing patient concerns. Manages patient data through Meditech and ensures efficient service delivery.

Patient Services Scheduling Database Management Meditech Customer Service Administrative Support Insurance Claims Billing

Marketing Specialist

JenamKouevi Commercial Brokerage

Jun 2022 - Jun 2023 (1 year)

Created advertising campaigns and pricing strategies targeting demographic data. Established and maintained client relationships through networking and prospecting.

Marketing Advertising Pricing Strategy Client Relationships Networking

Customer Service Executive

TVG Global Events Experts

Sep 2021 - Mar 2022 (6 months)

Maintained a positive, empathetic attitude towards customers and responded promptly to client inquiries. Led the inventory team and provided feedback on customer service efficiency.

Customer Service Inventory Management Multitasking Order Processing

Supervisor

Princess Tourism LLC

May 2019 - Aug 2021 (2 years 3 months)

Supervised staff, conducted meetings, and ensured targets were met. Handled accounts, banking, and company portals for bookings, visas, tours, and transfers.

Supervision Staff Management Marketing Account Banking booking systems Visa Processing Tour Operations

Executive Customer Service/Administration Assistant

Kartasi Industries International

Dec 2017 - Mar 2019 (1 year 3 months)

Managed a team of over 500 employees and handled COO and CEO calendars. Oversaw procurement, supplier relations, and supply chain, and managed the organization's job sheets database.

Team Management Executive Support Database Management Procurement Supply Chain Customer Service

Senior Administration

Alemash Enterprises International Ltd

Jan 2012 - Nov 2017 (5 years 10 months)

Implemented workflow procedures and supervised employees in day-to-day tasks. Generated new business leads and provided customer support in escalated situations.

Administration Supervision Workflow Management Business Development Customer Support Scheduling