Joseph Mungai

I’m an operations and social services professional with 4+ years of progressive experience across hospital administration and community health. I bring operational rigour and genuine care for people, with a focus on improving how services run and how communities are supported.

As a Hospital Administrator (Royal Eye and Ear Hospital), I streamlined daily operational logistics to reduce service bottlenecks and improve patient throughput. I also led recruitment and staff induction to ensure faster integration into hospital workflows, and I managed procurement and financial administration through purchase orders, supplier invoices, and monthly expenditure reports.

I built strong stakeholder relationships by maintaining and growing corporate client relationships, handling escalations, and resolving complaints promptly. I coordinated hospital service updates with insurance providers and sales representatives, and I prepared and documented board meeting minutes to keep decisions accurately recorded.

Earlier, as a Social Worker (Mombasa Community Based Health Care), I enrolled and retained clients in HIV care and treatment programs, delivered psychosocial support in both group and individual settings, and conducted community hypertension screenings with linkages to follow-up care. I also prepared newly diagnosed HIV clients for treatment, coordinated outreach with community health volunteers, managed treatment clinics and MDT meetings, and authored detailed programmatic reports for supervisors and stakeholders.