Open to opportunities

Caroline Wambui

@carolinewambui2

Message

Compassionate healthcare administrator and financial advisor with 10+ years optimizing patient and client services.

Kenya

Message

What I'm looking for

I seek roles where I can combine healthcare administration and financial advisory skills to improve patient experience, streamline operations, mentor staff, and support organizational growth.

I am a dedicated healthcare administrator and financial advisor with over a decade of experience delivering exceptional patient and client experiences across hospitals, clinics, and an insurance agency. I specialize in medical records management, front-office operations, billing, and financial planning, and I have a track record of improving intake procedures, reducing billing errors, and supporting revenue growth through client advisory and collaboration with sales teams.

I bring strong proficiency with hospital management systems, Microsoft Office, and financial advisory tools, combined with strengths in report writing, team collaboration and regulatory compliance. I am adaptable, detail-oriented, and committed to continuous professional development, consistently building trust-based relationships and mentoring staff to support operational excellence.

Experience

Work history, roles, and key accomplishments

Office Administrator

Le-Paz Insurance Agency

Jan 2024 - Jan 2025 (1 year)

Managed office correspondence, client relationships, and prepared proposals while advising clients on budgeting, investments and insurance products to support client acquisition and revenue growth.

Office Administration Insurance products Financial Planning Reporting Microsoft Office

Receptionist & Accounts

Vital Care Clinic

Jan 2023 - Jan 2024 (1 year)

Oversaw front desk operations, appointment scheduling and billing processes, implementing intake improvements that reduced waiting times and improved billing accuracy.

Scheduling Medical Billing Medical Records

Medical Records Officer

Kenyatta University

Jan 2017 - Jan 2020 (3 years)

Maintained and safeguarded patient medical records, trained staff on records procedures, and supported audits to ensure compliance with healthcare standards and continuity of care.

Medical Records Management Data Entry Compliance Staff Training Reporting Confidentiality Healthcare Administration

Receptionist & Accounts

Naidu Hospital

Jan 2013 - Jan 2017 (4 years)

Managed patient registration, admissions and financial operations including invoicing and payment collection, improving patient relations and departmental coordination.

Patient Registration Admissions Invoicing Customer Service

Healthcare Support Volunteer

Aphia II Central

Jan 2010 - Jan 2011 (1 year)

Supported community health education and outreach programs, conducted patient follow-ups to ensure treatment adherence and assisted during large-scale health drives.

Community Outreach Patient Education