Margaret Javita
@margaretjavita
Healthcare administration and medical claims professional specializing in hospital billing, insurance liaison, and compliant operations.
KenyaWhat I'm looking for
I’m a results-driven Healthcare Administration and Medical Claims professional with progressive experience in hospital operations, provider–insurer coordination, stakeholder engagement, and healthcare service delivery within busy healthcare environments. I focus on building and maintaining strong professional relationships to resolve operational and communication challenges quickly and accurately.
In my current dual role overseeing hospital billing operations and administrative functions in a Level 4 healthcare facility, I manage inpatient and outpatient billing workflows in the Hospital Information System (HIS) to ensure accurate charge capture for services, procedures, drugs, and consumables. I reconcile daily billing reports, monitor revenue cycle performance to prevent revenue leakage, strengthen internal controls, and coordinate communication between clinicians, administration, and insurance teams to support seamless patient care.
I also bring direct medical claims expertise—assessing and processing claims according to insurance provider policies, verifying members’ benefits, seeking pre-authorizations when needed, and following up on denied or unpaid claims to reduce reimbursement delays. Previously, I led customer care operations using CRM systems to track interactions, resolve escalated issues, and improve service outcomes, and I’ve added a solid clinical foundation through nutrition training and practice in hospital settings.
Experience
Work history, roles, and key accomplishments
Hospital Administrator (Billing)
Alliance Hospital
Nov 2025 - Present (7 months)
Oversee hospital billing and administrative operations in a level 4 healthcare facility, ensuring accurate charge capture and operational compliance. Reconcile daily billing reports to monitor revenue cycle performance and serve as the primary liaison with insurance providers to resolve discrepancies and expedite approvals.
Customer Care Head
Liflif Kenya
Jul 2025 - Oct 2025 (3 months)
Led customer care operations, managing client inquiries, complaints, and service requests using CRM systems. Oversaw administrative functions and resolved escalated issues while maintaining compliance with service standards and organizational goals.
Customer Care Manager
Alliance Hospital
Oct 2024 - Jun 2025 (8 months)
Managed the customer care team and coordinated patient support services to strengthen relationships between patients, clinicians, and hospital departments. Served as an insurance liaison, ensured outpatient administrative efficiency, and resolved escalated patient issues while maintaining professionalism and confidentiality.
Medical Claims Officer
Alliance Hospital
Aug 2024 - Jun 2025 (10 months)
Assessed and processed medical claims according to insurer policies, limits, and exclusions, verifying member benefits and arranging pre-authorizations when needed. Submitted, tracked, and followed up on denied or unpaid claims, streamlining the workflow and minimizing rejected claims.
Freelance Nutritionist
Self Employed
Jan 2023 - Jul 2023 (6 months)
Provided personalized nutrition counselling and created meal plans aligned to clients’ health and nutrition goals. Participated in community nutrition wellness camps, delivering nutrition screening and education.
Clinical Nutrition Intern
Kenyatta National Hospital
Mar 2022 - Nov 2022 (8 months)
Conducted nutrition assessments and developed nutrition care plans to meet patients’ dietary and health needs. Monitored patient progress and compiled daily and monthly reports to support continuity of care.
Research Assistant
Autism Project (UON)
Oct 2021 - Feb 2022 (4 months)
Collected and managed data from autistic children and their caregivers, assisting with data analysis to improve data quality. Supported generation of evidence that could inform interventions and policies.
Nutrition Attache
Mama Lucy Kibaki Hospital
Jun 2021 - Aug 2021 (2 months)
Participated in ward rounds with the healthcare team to develop comprehensive management plans, including nutrition management for severe and moderate acute malnutrition in children under age five. Assisted with nutrition assessments and implemented targeted nutrition interventions.
Nutrition Attache
Mama Lucy Kibaki Hospital
Jun 2019 - Jul 2019 (1 month)
Conducted nutrition assessments and implemented targeted interventions, supporting growth monitoring and health promotion at maternal and child health clinics for children under five and pregnant and lactating mothers. Issued vitamin A supplements and dewormers as part of high-impact nutrition interventions.
Nutrition Attache
Makadara Health Centre
Jul 2018 - Aug 2018 (1 month)
Supported nutrition outreach programs for children under five by providing nutrition education, supplementation, and growth monitoring. Assisted in community-based high-impact nutrition activities.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Master of Science in Public Health, Public Health
Currently pursuing a Master of Science in Public Health at the University of Nairobi.
University of Nairobi
Bachelor of Science, Food Nutrition and Dietetics
Grade: Second Class Upper Division
Completed a BSc in Food Nutrition and Dietetics at the University of Nairobi in 2017, achieving Second Class Upper Division.
Apostolic Carmel Girls' Secondary School
Kenya Certificate of Secondary Education
Grade: B+
Earned the Kenya Certificate of Secondary Education (KCSE) with a B+ grade.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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