Victoria Esther Ejigah
@victoriaestherejigah
I resolve customer issues across phone, email, live chat, and CRM systems.
NigeriaWhat I'm looking for
I've supported customers across phone, email, and live chat, resolving enquiries, processing orders and refunds, scheduling appointments, and maintaining accurate CRM records.
At Movelite Nigeria, I processed customer dispute claims within standard procedures, maintained case records throughout resolution, and kept communication delays to no more than 72 hours.
At JKL Consulting, I provided timely support to diverse groups, resolved queries with practical solutions, and maintained accuracy in post-production script development. I also handled customer requests, orders, and payments as a volunteer with Choice Waffles.
More recently at Atom Technology, I prepared weekly management reports, coordinated designers and copywriters, and managed marketing calendars, campaign plans, and budget proposals.
Experience
Work history, roles, and key accomplishments
Marketing Manager
Atom Technology
Oct 2025 - Jan 2026 (3 months)
Prepared weekly management reports with data-driven insights and performance analysis. Supervised the marketing team and managed marketing calendars and budgets.
Assistant
JKL Consulting
Mar 2024 - Sep 2025 (1 year 6 months)
Provided support to diverse groups, ensuring timely responses to enquiries. Resolved queries and ensured accuracy in script development during post-production.
Quality Control Intern
Adunni Organics
Oct 2023 - Dec 2023 (2 months)
Assisted in quality control inspections, documented findings, and identified defects. Analyzed data to support quality improvement initiatives.
Volunteer
Choice Waffles
Jan 2023 - Aug 2023 (7 months)
Understood customer requests and processed orders and payments.
Customer Service Representative
Movelite Nigeria
Aug 2022 - Aug 2023 (1 year)
Processed customer dispute claims and maintained accurate case records. Ensured timely response rates within 72 hours.
Marketing and Transport Representative
Movelite Nigeria
Jan 2021 - Aug 2022 (1 year 7 months)
Processed customer dispute claims and maintained accurate case records. Ensured timely response rates within 72 hours.
Education
Degrees, certifications, and relevant coursework
Covenant University
First Degree, Business Administration
2018 - 2023
Pursued a first degree in Business Administration from 2018 to 2023.
Redeemer's International Secondary School
SSCE
2011 - 2017
Completed secondary education and obtained the SSCE from 2011 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Website
Atomtechnology.comSalary expectations
Skills
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