Looking for a job

Mary John

@maryjohn2

Message

Customer service representative who handled phone and chat support at Mod Squad.

Nigeria

Message

At Mod Squad, I supported customers by phone and chat, handling questions about orders, accounts, product access, returns, and refunds. I documented interactions and coordinated on escalated concerns when additional support was needed.

At Callbox Global, I handled customer inquiries through live chat and written communication. I also reviewed interactions for quality, coached customer service agents, and contributed to workflow improvements.

At MCI Groups, I supported customers by phone, email, and live chat, and handled complaints and technical issues. My work contributed to a 20% improvement in resolution time.

Earlier, I managed vendor onboarding at Swift Munch, created social media content for Crypsbeauty, and supported administrative and front-desk work. I’ve also worked with CRM software, Microsoft Office, and Google Suite.

Experience

Work history, roles, and key accomplishments

Phones & Chats Customer Service Representative

Mod Squad

May 2026 - Oct 2026 (5 months)

Provided customer support through phone and chat channels, handling inquiries, processing orders, returns, and refunds, and documenting interactions. Managed escalated concerns with empathy and coordinated with teams for resolution.

Customer Service Live Chat Phone Support Order Processing Returns Refunds Documentation Escalation Handling

Customer Relations Supervisor

Callbox Global

Sep 2025 - Mar 2026 (6 months)

Supervised customer service agents, provided support via live chat and written communication, and conducted quality assurance reviews. Handled escalations, provided coaching, and facilitated daily strategy meetings.

Customer Service Live Chat Quality Assurance Coaching Escalation Handling Team Leadership Workflow Improvement

Customer Service Agent

MCI Groups

Nov 2024 - Aug 2025 (9 months)

Provided customer support via inbound and outbound calls, emails, and live chats, handling complaints and technical issues. Contributed to a 20% improvement in resolution time and assisted in training new representatives.

Customer Service Inbound Calls Outbound Calls Email Support Live Chat Complaint Handling Technical Support Training

Sales Executive

Swift Munch

Jan 2023 - Dec 2024 (1 year 11 months)

Managed vendor enlistment and onboarding, increasing platform listings by 30%. Developed brand promotion strategies and maintained vendor records to streamline communication and transactions.

Vendor Management Onboarding Brand Promotion Sales Record keeping

Sales Representative & Social Media Content Creator

Crypsbeauty

Jan 2022 - Dec 2023 (1 year 11 months)

Created engaging social media content, boosting Instagram and TikTok engagement by 40%. Managed customer inquiries, supervised packaging and shipment logistics, and produced video content and product photography.

Social Media Management Content Creation Instagram TikTok Customer Service Logistics Video Production Photography

Administrative Assistant

Presidential Amnesty Program

Jan 2021 - Dec 2022 (1 year 11 months)

Managed clerical tasks such as document filing, data entry, and correspondence. Assisted in scheduling and coordinating meetings and provided general support for program initiatives.

Administrative Support Data Entry Document Management Scheduling Correspondence

Front Desk & Administrative Assistant

Poss-Express Studios

Jan 2020 - Dec 2021 (1 year 11 months)

Maintained an organized customer database, streamlined client interactions and appointment scheduling, and provided first-line support to customers. Managed inventory records and performed basic accounting duties.

Frontdesk Customer Service Database Management Appointment Scheduling Inventory Management Basic Accounting