Fatimah Sefiu
@fatimahsefiu
I resolve banking customer issues, support compliant onboarding, and improve day-to-day operations.
NigeriaWhat I'm looking for
At Premium Trust Bank, I support customers across banking products, account opening, documentation, onboarding, and transaction-related issues while verifying KYC requirements. I handle high daily interaction volumes and focus on prompt, compliant resolution.
I've also supported service delivery at H'ello Pharmacy, coordinated vaccination logistics and 15+ field workers on an NGO healthcare project, and registered over 200 new users for OPay Nigeria. I bring customer service, operations, administration, CRM, and virtual assistant training to roles in banking, fintech, customer success, and operations.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
Premium Trust Bank
Jan 2025 - Present (1 year 7 months)
Delivered exceptional customer support across banking products, assisted with account opening and KYC compliance, and resolved transaction issues.
Customer Service Representative
H'ello Pharmacy
Jan 2024 - Dec 2024 (11 months)
Managed sales transactions, monitored inventory, and collaborated with pharmacists to ensure seamless service delivery.
Field Supervisor
NGO Project
Jan 2020 - Dec 2020 (11 months)
Coordinated vaccination logistics and supervised a team of 15+ field workers, ensuring compliance and achieving 100% target coverage.
Marketer
Opay Nigeria
Jan 2019 - Dec 2019 (11 months)
Promoted digital financial services, registered over 200 new users, and supported onboarding and community marketing campaigns.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistant
Grade: Distinction
Completed a Virtual Assistant certification with distinction.
Quantic Business School
Certificate, Customer Discovery
Completed a Customer Discovery course online.
Google Digital Garage
Certificate, Digital Marketing
Completed Digital Marketing Fundamentals certification.
Kano State University of Science and Technology
Bachelor of Science in Education, Agricultural Science
Earned a Bachelor of Science in Education in Agricultural Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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