At Guaranty Trust Bank, I managed more than 110 customer inquiries daily across multiple channels while maintaining a 90% first-contact resolution rate.
I analyzed recurring complaints, shared actionable feedback that improved service efficiency, and followed up on unresolved cases to help reduce repeat complaints by 30%.
At The Call Gurus, I conduct 400+ weekly cold calls to pre-qualified leads, handle objections with tailored solutions, and achieve a 15% conversion rate. I also exceed outreach KPIs with 12+ qualified live transfers weekly.
I use CRM systems to document interactions, manage lead pipelines, track resolutions, and deliver clear, empathetic support that strengthens customer retention.
