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Victoria Charles

@victoriacharles

Customer service representative at CareSource USA who supported health plan members with benefits and claims questions.

At CareSource USA, I answered members’ questions about health insurance benefits and supported them with claims concerns. I verified eligibility, followed privacy procedures, and documented requests and follow-ups.

At Moldright Universal School, I followed up with prospective families about admissions and enrollment, while supporting existing parents and resolving concerns. Earlier, at Ayidas Consult Ltd, I handled customer issues, followed up on requests, and kept customer records up to date.

Experience

Work history, roles, and key accomplishments

Call Support Agent

CareSource USA

Apr 2025 - Aug 2026 (1 year 4 months)

Responded to member questions about health insurance plans, explained covered services and benefits, and assisted with claims-related concerns. Verified member information and processed requests while maintaining detailed records.

Troubleshooting Product Knowledge Sales Support Time Management Data Analysis Report Generation Order Processing Cross selling and upselling Microsoft Office Proficiency Process Improvement Attention To Detail

Client Relations Specialist

Moldright Universal School

Jan 2024 - Mar 2025 (1 year 2 months)

Followed up with prospective parents and families regarding admissions inquiries and enrollment requirements. Maintained communication with existing parents, addressed concerns, and handled client complaints professionally.

Customer Service Communication Skills Problem Solving Relationship Management Complaint Handling

Customer Support Officer

Ayidas Consult Ltd

Feb 2022 - Dec 2023 (1 year 10 months)

Resolved customer complaints and service-related issues by identifying root causes and providing timely resolutions. Maintained strong customer relationships and followed up on pending requests and service updates.

Customer Service Problem Solving Communication Skills Follow up Record keeping