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Victoria Cabral

@victoriacabral

Customer Experience Analyst across healthcare, logistics, automotive, and hospitality, resolving customer requests and completing 100+ monthly title transfers accurately.

Brazil

Message

At Judson Family Chiropractic, I managed daily customer inquiries about scheduling, billing, insurance, and accounts. I also coordinated appointments and verified coverage with third-party providers.

At Transport Solutions, I was a primary contact for drivers, coordinating schedules and time-sensitive requests. I handled confirmation calls and maintained dispatch and route data in spreadsheets.

At Prestman Auto, I supported customers with DMV documentation, title transfers, billing, and service requests. I completed more than 100 monthly title transfers with 100% accuracy and provided support in English and Spanish.

At Snowpine Lodge, I handled guest requests, billing questions, payments, and account adjustments. I also confirmed reservations and special requests.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

Judson Family Chiropractic

Jan 2025 - Jun 2025 (5 months)

Managed 30+ daily customer inquiries by phone and email, resolving scheduling, billing, insurance, and account-related requests. Scheduled 50+ appointments weekly while coordinating availability, customer requirements, and operational constraints.

Customer Support Scheduling Billing Insurance Verification Account Management Documentation Confidentiality

Customer Success Specialist

Transport Solutions

Mar 2023 - Jan 2025 (1 year 10 months)

Served as a primary point of contact for 20–25 drivers daily, coordinating schedules, updates, and time-sensitive operational requests. Handled 40–60 daily confirmation calls to validate information, reduce scheduling errors, and prevent service delays.

Customer Success Coordination Scheduling Communication Skills Microsoft Teams Data Tracking Spreadsheets

Customer Success Associate

Prestman Auto

Nov 2020 - Jan 2023 (2 years 2 months)

Supported 25–30 customers daily with DMV documentation, title transfers, billing, account questions, and service-related requests. Processed compliance and customer documentation, maintaining accurate records and ensuring required information was complete.

Customer Support Documentation Compliance Billing Title Transfer Bilingual English Spanish

Customer Support Associate

Snowpine Lodge

Mar 2019 - Oct 2019 (7 months)

Handled 40+ daily guest requests across phone, email, and front-desk channels, ensuring timely follow-up and resolution. Processed billing inquiries, payments, and account adjustments accurately.

Customer Support Frontdesk Billing Payments Reservation Management