Looking for a job

Dani Merinda

@danimerinda

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I support strategic accounts and resolve complex customer issues across international logistics and hospitality.

Brazil

Message

What I'm looking for

I'm looking for customer service, customer experience, key account support, customer success, or customer operations roles where I can resolve complex requests, build client relationships, and coordinate teams in an international environment.

At DHL Express, I've spent 17 years supporting strategic accounts, resolving complaints and operational issues, and following critical shipments through to resolution. I partner with customers and internal teams to protect service quality, meet deadlines, and build long-term corporate relationships.

My background also includes luxury hospitality, reservations, sales, and international customer service with Hotel Unique, Sol Meliá, Biltmore Miami, and American Express. I bring fluent English and French, multicultural experience, and a customer-focused approach to urgent, high-value requests.

Experience

Work history, roles, and key accomplishments

Key Account Analyst

DHL Express

Jan 2009 - Jan 2026 (17 years)

Supported strategic and key accounts, ensuring high-quality service and customer satisfaction. Managed customer requests, complaints, operational issues, and service-related inquiries, and acted as a liaison between customers and internal teams.

Customer Service Key Account Management Complaint Resolution Shipment Tracking KPI Monitoring Reporting Data Analysis Cross Functional Communication Problem Solving SLA Management

Sales & Reservations Coordinator

Hotel Unique

Jan 2002 - Dec 2008 (6 years 11 months)

Managed reservations and customer requests in a luxury hotel environment, providing personalized service to guests and VIP clients. Supported sales activities and coordinated departments to ensure a seamless guest experience.

Reservations Customer Service VIP Service Sales Support Coordination Attention To Detail

Reservations Coordinator

Sol Meliá Brasil

Jan 2001 - Dec 2002 (1 year 11 months)

Managed hotel reservations and customer inquiries, assisting guests with bookings, changes, and special requests. Provided personalized customer service and supported daily reservations operations.

Reservations Customer Service Booking Management Communication Skills

International Customer Service

American Express

Provided customer service in an international environment, assisting customers with inquiries and problem resolution.

Customer Service problem resolution Communication Skills International Support

Sales Executive

Biltmore Miami

Supported sales and customer relationship activities in an international hospitality environment, assisting clients and providing personalized service.

Sales Customer Relationship Management Hospitality Client Services