marina kitahara
@marinakitahara
Bilingual customer support professional skilled in high-volume, multichannel service and conflict resolution.
BrazilWhat I'm looking for
I am a customer-focused professional with hands-on experience delivering multichannel support in high-volume service environments, including in-person, phone, and email interactions. I excel at ticket management, request logging, and keeping clients informed while liaising with internal teams.
Fluent in English and Portuguese, I have supported corporate clients and international customers, handled sensitive data in strict compliance with LGPD, and consistently managed priority and SLA expectations. My background in Organizational Psychology informs my empathetic communication and conflict resolution approach.
I bring practical CRM and MS Office skills, experience coordinating with physicians and internal departments in healthcare settings, and a demonstrated ability to train and teach, shown by volunteer English instruction and structured team support during my internship.
Experience
Work history, roles, and key accomplishments
Volunteer English Teacher
Igreja Evangelho Quadrangular
Jan 2023 - Present (3 years 2 months)
Developed and delivered beginner and intermediate English classes to community learners, enhancing language skills and cultural exchange participation.
Organizational Psychology Intern
Princesa do Norte
Supported cross-department teams with structured communication, documentation, and conflict mediation, improving team collaboration through active listening and process support.
Bilingual Customer Support Attendant
Movida Rent a Car
Provided high-volume bilingual support to corporate clients and international tourists, handling inquiries and complaints and logging operational data and incidents for timely routing to departments.
Scheduling & Support Assistant
UMDI — Diagnostic Imaging
Delivered end-to-end customer support for patients and healthcare professionals, managing 50+ requests per week and coordinating with physicians to resolve issues while ensuring LGPD-compliant handling of sensitive patient data.
Education
Degrees, certifications, and relevant coursework
Universidade Cruzeiro do Sul
Associate Degree, Human Resources Management
Currently enrolled in an Associate Degree program in Human Resources Management focusing on HR fundamentals and organizational practices.
Universidade de Mogi das Cruzes
Bachelor of Psychology, Psychology
Completed approximately 80% of a Bachelor's Degree program in Psychology with coursework in organizational psychology and conflict mediation.
Colégio Adventista de Mogi das Cruzes
High School Diploma, Secondary Education
Completed secondary education and obtained a high school diploma.
Availability
Location
BrazilAuthorized to work in
Job categories
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