Victoria Blackman
@victoriablackman
Dedicated customer service specialist with expertise in technical support.
United StatesWhat I'm looking for
I am a dedicated and trustworthy customer service specialist with four years of experience in online software troubleshooting, technical support, and client care. My proficiency in Microsoft Dynamics, Office Suite, and Dynamics 365 has enabled me to maintain professionalism while resolving customer issues efficiently, contributing to customer satisfaction and retention.
Currently, I serve as an Account Manager at WB Mason, where I manage both existing accounts and acquire new ones by organizing daily schedules and conducting outreach. I customize sales presentations to suit client needs and gather market intelligence to inform my strategies. My previous role as a Customer Service Associate at Donnie's Donuts honed my ability to deliver excellent customer service in a fast-paced environment, ensuring financial accuracy and maintaining inventory effectively.
Experience
Work history, roles, and key accomplishments
Key Accounts Account Manager
WB Mason
Oct 2022 - Present (2 years 11 months)
Served key accounts by selling products and providing tailored solutions, managing both existing and new client relationships. Customized sales presentations, gathered market intelligence, and reported performance metrics. Handled escalated customer concerns professionally, providing documented solutions and process recommendations.
Customer Service Associate
Donnie's Donuts
Feb 2019 - Oct 2023 (4 years 8 months)
Delivered excellent customer service in a fast-paced retail environment, managing daily transactions using a POS system including cash and card handling. Maintained financial accuracy by opening and closing POS systems. Ensured a clean and safe workspace while managing inventory levels to prevent product shortages.
Education
Degrees, certifications, and relevant coursework
Mainland High School
High School Diploma, General Studies
2015 - 2018
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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