Victoria Bassey

I’m a Customer Service Representative with 2+ years of experience delivering remote and phone-based customer support across telecom and virtual operations environments. I’ve proven strength in inbound and outbound communication, CRM documentation, ticket resolution, and customer retention, with a focus on aligned support workflows for remote customer support roles.

In my current role with Globacom Nigeria Ltd, I handle high volume enquiries, complaints, product clarifications, account updates, and service issue resolution. I create and update customer records, tickets, and case notes to maintain accurate documentation and escalation continuity, and I use empathy-driven communication to resolve difficult issues and reduce repeat contacts.

I also improved performance through measurable results—achieving 97% customer satisfaction and improving first response resolution to 95% within assigned support workflows. During my Virtual Assistant internship with Career Crafters Academy, I managed shared inboxes, prioritised client communication, coordinated calendars and reminders, and delivered remote customer support via email with zero missed communication opportunities.