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Victoria Bassey

@victoriabassey4

Customer Service Representative at Globacom Nigeria Ltd, with 97% customer satisfaction and 95% first response resolution.

Nigeria

Message

What I'm looking for

I’m looking for a Customer Service Representative role where I can resolve customer issues, strengthen service delivery, and help improve customer satisfaction and retention.

At Globacom Nigeria Ltd, I handle customer enquiries, complaints, product clarifications, and account updates across inbound and outbound support. I document customer records and tickets, and maintain escalation continuity through issue closure.

I achieved 97% customer satisfaction and improved first response resolution performance to 95% within assigned support workflows. I also relay recurring service issues and customer insights to internal teams.

At Career Crafters Academy, I managed shared inboxes and remote customer communication, and coordinated calendars, meetings, and reminders. My internship support work maintained zero missed communication opportunities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Globacom Nigeria Ltd

Oct 2022 - Present (4 years)

Handled high volume inbound and outbound customer interactions, resolved issues through empathy-driven communication, and maintained accurate documentation and escalation continuity.

Customer Support Inbound Calls Outbound Calls Complaint Resolution Ticket Escalation CRM Customer Retention Email Support Documentation De escalation

General Virtual Assistant Intern

Career Crafters Academy

Jun 2024 - Sep 2025 (1 year 3 months)

Managed shared inboxes, coordinated calendars and meetings, and delivered remote customer support through email-based communication with professional turnaround.

Email Support Inbox Management Calendar Management Scheduling Remote Collaboration Customer Support Administrative Coordination