Victoria Arowolo
@victoriaarowolo
Detail-oriented customer service representative with strong social media skills.
What I'm looking for
I am a results-driven and detail-oriented individual with a strong background in customer service and social media management. My experience has equipped me with the skills to provide exceptional service to clients, particularly in challenging situations. I take pride in my ability to handle tough customers with professionalism and empathy, ensuring their concerns are addressed promptly.
In my recent role as a Social Media Manager at Zeeck Travel and Tours Ltd, I successfully created engaging content that led to a remarkable 300% increase in engagement. I also designed graphics and revamped social media platforms, converting engagement into leads. My previous experience as an Executive Assistant at the Oyo State House of Assembly involved managing administrative responsibilities for multiple honorable members, showcasing my ability to handle confidential information and coordinate events effectively.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Zeeck Travel and Tours Ltd
Aug 2023 - Present (1 year 10 months)
Responsible for creating engaging content that led to a 300% increase in social media engagement. Designed graphics and revamped social media platforms, converting engagement into leads while managing customer interactions professionally.
Executive Assistant
Oyo State House of Assembly
Jan 2022 - May 2023 (1 year 4 months)
Managed administrative responsibilities for 10 Honorable members, including data entry, inbox and calendar management, and hosting Zoom meetings. Assisted in planning events and handling confidential information.
Customer Service Officer
Fidelity Bank, Plc
Jun 2021 - Jun 2022 (1 year)
Coordinated the onboarding of new customers and provided solutions to approximately 40 customers daily. Delivered customer support through various channels and escalated complex issues to management.
Education
Degrees, certifications, and relevant coursework
Temple Gate Polytechnic
Higher National Diploma, Customer Service
2021 -
Grade: Second Class Upper
Result-driven and detail-oriented individual with experience in Customer Service and Social Media Handling. Excels in providing exceptional service to clients; especially skilled in handling challenging customers.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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