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Victoria Akinsola

@victoriaakinsola

IT Support Officer at Stanbic IBTC Bank who deployed and configured more than 100 Windows laptops.

At Stanbic IBTC Bank, where I work as an IT Support Officer, I support more than 450 end users and deployed and configured more than 100 Windows laptops, from operating system setup to application installation and user readiness.

I troubleshoot hardware, software, and operating system issues, perform Windows updates and patch deployments, and document incidents and system changes. I also collaborate with infrastructure teams to restore services and minimize downtime.

At Talamus Health Care Limited, I provided technical support and helped install and maintain computers, applications, and healthcare equipment. I also trained more than 50 healthcare workers on the Talamus medical device, including its deployment, configuration, and troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

IT Support Officer

Current

Stanbic IBTC Bank

Feb 2025 - Present (1 year 8 months)

Provided first and second line IT support to over 450 end users, deployed and configured more than 100 Windows laptops, and performed troubleshooting, preventive maintenance, and patch management to minimize downtime.

First and Second Line Support Microsoft 365 Active Directory Endpoint management Hardware Software Troubleshooting Patch Management Network Troubleshooting Incident Management IT Asset Management Documentation And Reporting

Technical Support Specialist

Talamus Health Care Limited

Jul 2024 - Jan 2025 (6 months)

Delivered first line technical support for end users, installed and maintained systems and healthcare equipment, and trained over 50 healthcare workers on medical device usage.

Windows hardware troubleshooting Software Troubleshooting Printers Network Connectivity System Installation Configuration Preventive Maintenance Antivirus Updates Documentation User Training

Assistant Administrator & Bursar

Apostolic Faith Secondary School

Sep 2023 - Jun 2024 (9 months)

Managed financial operations including accounts payable/receivable, budgeting, and financial reporting, and provided administrative support to senior management.

Financial Management Budgeting Financial Reporting Compliance Cash Flow Management Administrative Support Documentation

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA A+, Information Technology

CompTIA A+ certification with status in view.

National Institute of Management

Member, National Institute of Management (MNIM), Management

Membership with the National Institute of Management (MNIM) with status in view.

Cisco Networking Academy

Cisco Certified Network Associate (Cybersecurity Threat Management), Cybersecurity

Cisco Certified Network Associate (Cybersecurity Threat Management) certification dated 2026.

Tai Solarin University of Education

Bachelor of Library and Information Science, Library and Information Science

Grade: Second Class Honours (Upper Division)

Bachelor of Library and Information Science degree from Tai Solarin University of Education, completed in 2021 with Second Class Honours (Upper Division).