Aneke Alexandre

I’m a results-driven IT service support professional with 46 months of hands-on experience managing and securing critical enterprise infrastructure in the highly regulated banking sector. I focus on operational efficiency and data security through strong technical support, system administration, and cybersecurity enforcement.

In my current role, I diagnose and resolve complex Tier 1 and Tier 2 infrastructure incidents using IT Service Management and centralized ticketing. I also engineered a zero-cost configuration fix that restored bank-wide network printing functionality after a critical authentication loop issue.

I lead end-to-end IT Asset Lifecycle Management (ITAM), administering secure, regulatory-compliant hardware retirement with data wiping and access revocation before disposal. I manage Active Directory, email services, and enterprise applications, and I support server management, cloud solutions deployment, and data backup strategies to improve reliability.

I’ve also driven measurable modernization through regional endpoint refreshes—migrating physical endpoints and Virtual Machines to Windows 11 with zero data loss. As part of my growth, I completed the Google IT Support Professional Certificate and delivered a trade portal migration and regional rollout that enabled sandbox onboarding and improved adoption to 85%, reducing average transaction processing time from 48 hours to 12 hours.