OL

Open to opportunities

Oladipupo Leigh

@oladipupoleigh

I keep enterprise IT services available through first-line support, incident management, and network monitoring.

I've supported Total Upstream Companies Nigeria, Addax Petroleum, Atlas Copco, and Keystone Bank through first-level technical support, incident ticket management, and real-time infrastructure monitoring. At Cloud Exchange West Africa and Western Development Nigeria, I monitor network services and telecom equipment, coordinate escalations, and report link availability against SLA targets.

Across desktop support, service desk, and network supervision roles, I've resolved hardware, software, printer, scanner, and application issues while supporting Windows environments and enterprise document management systems. I use SolarWinds, OpManager, WhatsUp Gold, PRTG, and Spectrum Element Analyzer to identify issues early and help maintain service uptime.

Experience

Work history, roles, and key accomplishments

CL

Current

Network Supervision Engineer

Current

Cloud Exchange West Africa Ltd

Nov 2019 - Present (6 years 9 months)

Delivered first-level technical support and real-time monitoring of IT infrastructure and network services. Managed incident tickets and used monitoring tools to ensure uptime and SLA compliance.

Solarwinds PRTG Incident Management Network Monitoring SLA Reporting

HL

Service Support Engineer

Hutchlam Services Limited

Sep 2017 - Oct 2019 (2 years 1 month)

Provided first-level support for EMC Documentum D2 and Captiva applications. Performed daily checks on servers and applications to ensure system availability.

Documentum Application Support Incident Management

DL

Desktop Support Engineer

Dimension Data Nigeria Ltd

Apr 2016 - Jun 2016 (2 months)

Provided first-line desktop and service desk support, resolving hardware, software, and peripheral issues. Managed data upload and backup processes.

Desktop Support ITSM hardware troubleshooting Data Backup

DL

Front Office Engineer

Dimension Data Nigeria Ltd

Sep 2014 - Jan 2015 (4 months)

Monitored IT infrastructure across multiple sites using network monitoring tools. Carried out escalations and generated reports for management.

Solarwinds PRTG Network Monitoring Reporting

CS

Computer Studies Teacher

Community Junior Secondary School

Jan 2013 - Jan 2014 (1 year)

Taught computer studies as part of the National Youth Service Corps (NYSC) program.

LI

Industrial Attachment Intern

Lead City University Ibadan

Feb 2010 - Apr 2010 (2 months)

Completed industrial attachment focusing on computer hardware installation and maintenance.

Hardware installation Hardware Maintenance

Education

Degrees, certifications, and relevant coursework

LT

Ladoke Akintola University of Technology

Postgraduate Diploma, Public Administration

2021 - 2022

Pursued a Postgraduate Diploma in Public Administration, enhancing skills in administrative management and public policy.

EU

Ekiti State University

Bachelor of Science, Computer Science

2007 - 2013

Earned a Bachelor of Science in Computer Science, gaining comprehensive knowledge in computing and software development.

IL

Idea Konsult Limited

Diploma, Hardware Maintenance

2006 - 2006

Completed a Diploma in Hardware Maintenance, focusing on computer hardware installation and repair.

Tech stack

Software and tools used professionally

Solarwinds

PRTG

Windows

Bandwidth

D2

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