At FirstTrustees Ltd (FirstHoldCoGroup), I support more than 250 users across multiple locations in Nigeria. I support enterprise applications including Symplus, QConnect, and FirstEdge, and manage Start-of-Day and End-of-Day processes for Symplus financial systems.
I administer Microsoft 365 and Active Directory, support VPN access, and manage endpoints through MDM/Endpoint Manager. I also maintain Cortex endpoint protection and provide LAN troubleshooting and system setup support.
At FirstTrustees Ltd, I led IT support team operations and served as the first point of contact for incidents and requests. I supported infrastructure deployment for new office locations and played a key role in the IT separation project during the divestment from FBNQuest Merchant Bank.
Earlier, I provided IT support at FBNQuest Merchant Bank, TekExperts Nigeria, Heritage Bank Nigeria, the Nigerian Communications Commission, and MTN Nigeria. I’m advancing my cybersecurity and networking specialization through an MSc in Cybersecurity and certifications including CompTIA Network+, CompTIA A+, and ISC2 Certified in Cybersecurity (CC).
