VICTOR GYUNGWON
@victorgyungwon
I resolve customer issues and strengthen retention across phone, email, and CRM channels.
NigeriaWhat I'm looking for
I'm currently handling high-volume inbound and outbound calls at Calls Expert Corp., where I respond to inquiries, complaints, and service requests while documenting interactions in CRM systems.
Previously at Bisedge Ltd, I combined sales and customer support by managing customer requests, following up on leads, recommending products and services, and providing post-sales support to strengthen client relationships and retention.
At Rince Eye Care, I supported customers from product inquiry through selection, payment, order processing, and post-sales service. I also handled inbound and outbound calls and maintained customer, transaction, and product records.
I bring customer service, active listening, empathy, issue resolution, technical support, CRM data management, and administrative operations to every customer interaction.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Calls Expert Corp.
Jul 2025 - Present (1 year 2 months)
Handle high-volume inbound and outbound customer calls, providing professional and timely assistance while maintaining a positive customer experience. Respond to customer inquiries, complaints, and service requests, identifying needs and providing accurate information and effective solutions.
Sales and Customer Support Specialist
Bisedge Ltd
May 2021 - May 2024 (3 years)
Managed customer inquiries, complaints, and service requests through phone, email, and other communication channels, providing timely and effective resolutions. Provided exceptional customer service and post-sales support, ensuring a positive customer experience and maintaining strong client relationships.
Customer and Sales Representative
Rince Eye Care
Jan 2019 - Jan 2021 (2 years)
Provided professional customer service and sales support to customers, assisting with product inquiries, purchases, and general service requests. Engaged with customers to understand their needs and recommended appropriate eye-care products and services based on their requirements.
Education
Degrees, certifications, and relevant coursework
Isa Mustapha Agwai Polytechnic
Higher National Diploma, Business Administration
Pursued a Higher National Diploma in Business Administration.
Isa Mustapha Agwai Polytechnic
National Diploma, Mass Communication
Completed a National Diploma in Mass Communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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