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Adeoye Mofejesu

@adeoyemofejesu

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I deliver remote customer support, CRM accuracy, and smooth order experiences across global channels.

Nigeria

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What I'm looking for

I'm seeking an immediate remote Customer Service, Customer Success, or Administrative Support role with an EU or international company, where I can support customers across channels, maintain accurate CRM records, and collaborate effectively in an async team.

I've supported customers at BuyFrame Nigeria through phone, WhatsApp, email, and social media, handling 50+ daily enquiries while maintaining 95%+ satisfaction.

I process orders, verify payments, provide delivery updates, coordinate fulfilment with logistics teams, and manage returns. My proactive updates reduced follow-up enquiries by 30%.

At Trybe Jobs, I provided first-line support to job seekers and employers, helping with registration, profile setup, and applications. I documented interactions in CRM, escalated technical issues, followed up within SLA, and maintained 98% CRM accuracy.

I also bring sales and marketing experience in lead generation, consultative selling, after-sales support, campaign support, and Excel reporting. I'm comfortable working independently across distributed teams using CRM, collaboration, and productivity tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

BuyFrame Nigeria

Jan 2022 - Present (4 years 8 months)

Responded to 50+ daily customer enquiries across phone, WhatsApp, email, and social media, maintaining a 95%+ satisfaction rate. Provided product recommendations, processed orders, verified payments, and resolved complaints while maintaining accurate CRM records.