Sophia Edobor
@sophiaedobor
I deliver fast, human-centered customer support for online businesses.
NigeriaWhat I'm looking for
I help online businesses deliver fast, human-centered customer support that improves satisfaction and retention.
At Sightcare Specialist Eye Centre, I work as a Customer Service Representative, handling customer needs efficiently across communication channels. I manage 50+ daily inquiries through chat, email, and phone while maintaining a 95%+ customer satisfaction rate.
Through my training at VSavvy Academy, I built practical skills in CRM workflows, Google Workspace, email management, executive calendar management, communication, project management, and strategic planning. I enjoy keeping customers happy, organized, and loyal.
Experience
Work history, roles, and key accomplishments
Provided customer service support at an eye care center, handling inquiries and ensuring customer satisfaction.
Completed an internship focused on developing skills in customer service, communication, and administrative support.
Education
Degrees, certifications, and relevant coursework
Auchi Polytechnic, Auchi
Higher National Diploma, Business Administration and Management, General
2021 - 2023
Auchi Polytechnic
Higher National Diploma, Business Administration and Management
2021 - 2023
Pursued a Higher National Diploma in Business Administration and Management from Auchi Polytechnic from June 2021 to January 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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