Open to opportunities

Ozioko Chimezie

@oziokochimezie

Message

I handle high-volume customer calls, resolve inquiries, qualify leads, and maintain accurate CRM records.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer service role where I can handle customer inquiries, build positive relationships, maintain accurate records, and continue growing in a collaborative, customer-focused environment.

I'm currently handling 100+ inbound and outbound customer calls daily at Helpero Cx, responding to inquiries, understanding customer needs, and providing timely assistance or follow-up.

I qualify 40+ clients each week and keep customer and prospect information accurately documented in CRM systems. I also follow up with customers to support engagement and resolve outstanding inquiries.

Previously at JifTek Digital Solutions, I helped customers with product questions, maintained customer records, and built positive relationships through clear communication and consistent follow-up.

I bring a customer-focused approach grounded in active listening, patience, empathy, problem-solving, attention to detail, and the ability to work effectively under pressure.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent / Customer Support

Current

Helpero Cx

Jan 2025 - Present (1 year 8 months)

Handle 100+ inbound and outbound customer calls daily while maintaining a professional customer experience. Respond to customer inquiries, qualify leads, and maintain accurate CRM records.

Customer Service Inbound Calls Outbound Calling Lead Qualification CRM Documentation Follow up Problem Solving Time Management

Customer Sales Executive

JifTek Digital Solutions

Jan 2023 - Jan 2025 (2 years)

Assisted customers with product-related questions and provided clear, helpful information. Built and maintained positive customer relationships through effective communication and follow-up.

Customer Service Follow up Record keeping Administrative Support