Open to opportunities

Oluwafunmilola Ifeoluwa Omoniyi

@oluwafunmilolaifeolu

Dedicated customer support professional with 6+ years resolving inquiries and delivering exceptional service in fast-paced environments.

Nigeria

Message

What I'm looking for

I’m looking to join a customer-focused team where I can resolve inquiries quickly, manage complaints professionally, maintain accurate records, and collaborate internally to improve customer satisfaction and service delivery.

I’m a customer support professional with over six years of experience delivering exceptional customer service, resolving inquiries, and managing client communications to ensure seamless service delivery in fast-paced environments. I’m skilled at handling customer complaints, providing timely solutions, and maintaining accurate records while building strong customer relationships.

I coordinate with internal teams to resolve issues efficiently, monitor customer requests for timely follow-up, and support daily administrative operations to keep service delivery running smoothly. I also prepare reports using Microsoft Office tools and consistently maintain service quality and response time expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Ades Ventures Nigeria Limited

Feb 2021 - Present (5 years 7 months)

Responded to customer inquiries via phone, email, and in-person interactions, resolving complaints promptly and professionally. Maintained accurate customer records, coordinated with internal teams to resolve issues, and prepared service reports using Microsoft Office tools.

Customer Support Customer Service CRM Email Support Complaint Resolution Customer Retention Customer Relationship Management Data Entry Documentation Problem Solving Active Listening Conflict Resolution Multitasking Time Management Google Workspace Teamwork Microsoft Office Phone Support Live Chat

Customer Service Representative

Brent Stores

Assisted customers by handling service-related inquiries, managing incoming phone calls and email correspondence, and escalating complex issues to the appropriate teams.