victor alba

I am a mission-driven, provider-centric leader with over 15 years of experience in scaling businesses, optimizing operations, and driving client success across healthcare, insurance, and business process outsourcing (BPO). My proven track record includes building systems that generate revenue, improve service delivery, and fuel long-term growth. I am passionate about empowering small business owners to deliver excellent care while growing sustainably.

In my current role as a Business Operations Associate at PositiveMarketing, I successfully scaled a BPO firm from inception to profitability, generating over $4M in revenue through streamlined systems and high-performing teams. I partnered with business owners to optimize workflows, increase compliance, and create customized onboarding and training frameworks that improved client retention by 35%. My focus on identifying operational bottlenecks and unlocking growth opportunities has led to a 40% reduction in client onboarding time through process mapping and automation.

Previously, as a Senior Training Specialist at UltimateMedicalAcademy, I led a team of trainers and developed a comprehensive training infrastructure that resulted in a 30% reduction in ramp-up time. My commitment to enhancing employee skills and satisfaction has consistently driven improvements in efficiency and client satisfaction across all roles I have held.