Markera Turner

As a Supervisor at TTEC Healthcare, I manage and direct the call center staff, focusing on hiring and training new team members. I ensure high-quality customer service, oversee daily activities, handle escalated issues, and implement process improvements.

In my role as Shift Manager at Bed, Bath & Beyond, I oversaw daily operations during my shift, managed sales associates, ensured customer satisfaction, and drove sales while maintaining inventory and enforcing company policies.

As a Team Lead at Charlotte Russe, I led a team of retail associates, ensuring excellent customer service and driving sales. I managed daily operations, assisted with inventory, and upheld the brand image through effective training and coaching.

Completed a certification program in phlebotomy, gaining skills in blood collection and patient care.

Completed high school education, obtaining a diploma with a focus on foundational academic skills.