Looking for a job

Vicky Waterhouse

@vickywaterhouse

Customer service professional at Tesco, resolving online order queries and helping customers get the products they need.

United Kingdom

Message

What I'm looking for

I’m looking to bring my customer service experience into a dedicated customer service role where I can develop my skills further and provide a consistently positive experience for customers.

At Tesco, I prepare and deliver online shopping orders while helping customers with substitutions, missing items, and other queries. I use handheld technology to manage orders and record customer information accurately.

At Screwfix, I served customers at the trade counter, advised them on products, and handled orders and returns. I’ve also worked in hospitality at Oh Crepe and Hungry Horse, taking orders and supporting customers in busy environments.

Experience

Work history, roles, and key accomplishments

Current

Personal Shopper

Current

Tesco

Mar 2023 - Present (3 years 7 months)

Provides friendly and efficient customer service while preparing and delivering online shopping orders. Communicates with customers regarding substitutions and order queries, using handheld technology to manage orders accurately.

Customer Service Order Processing Handheld Technology Communication Skills Time Management Attention To Detail Teamwork

Assistant Manager

Oh Crepe

Mar 2022 - Nov 2022 (8 months)

Provided friendly customer service in a busy food and hospitality environment, taking orders and preparing products. Managed stock levels, ordered supplies, and handled end-of-day cleaning and organisation.

Customer Service Food Preparation Stock Management Order Taking Teamwork Independence

Sales Assistant

Screwfix

Feb 2020 - Nov 2021 (1 year 9 months)

Provided face-to-face customer service at the trade counter, taking orders and advising on products. Processed returns, handled queries, and completed stock checks, deliveries, and inventory duties.

Customer Service Sales Order Processing Returns Management Stock Management Inventory Control Phone Communication

Personal Shopper / Customer Service

Tesco

Oct 2015 - Mar 2016 (5 months)

Prepared online shopping orders accurately and efficiently, selecting suitable substitutions when products were unavailable. Used handheld technology to manage orders and reported stock issues to management.

Customer Service Order Processing Handheld Technology Time Management Accuracy Reporting

Bartender / Waitress

Hungry Horse

Jan 2014 - Oct 2014 (9 months)

Provided friendly and efficient service in a busy hospitality environment, taking and serving food and drink orders. Handled customer requests, prepared desserts, and completed cleaning and closing duties.

Customer Service Food and Beverage Services Order Taking Stock Management Cleaning Teamwork