Joe Smith

Liaised on event run timeslots and performance flow, assisting with admin tasks such as collecting attendee emails and coordinating auction winner details for follow-up. Supported event setup with brochures and goody bags while following GDPR protocols.

Supported front-of-house operations including cash handling, order processing, customer service via telephone and email, and prompt complaint resolution. Managed stock reporting, inventory audits, purchase ordering, and shift cleanliness standards.

Managed weekly stock planning and retrieval to keep the store fully replenished for matchdays and retail operations. Processed online mail orders, coordinated communications for shipments, and handled stock accuracy through inventory analysis and reliable inventory management.

Provided front-of-house service, preparing food and beverages to support customers and teams. Resolved customer issues and escalated operational concerns to management when needed.

Marketed and fulfilled online sales while processing cash and card payments. Helped customers with item requests by providing product advice, packed orders to prevent damage, and supported upselling to improve customer satisfaction.

Grade: A

Completed A-level Sociology, achieving a grade A.

Grade: High merit

Completed an Art (UAL) diploma, achieving a high merit.

Completed IHASCO 2024 training including counter terrorism, mental health awareness, cyber security, and unconscious bias.

Completed GCSEs including Maths (6), English Language (6), English Literature (6), Combined Science (7–7), and other subjects with grades from 6–7.

Completed ISTD and LAMDA dance examinations across Modern Theatre, Tap, Classical Ballet, and Musical Theatre, achieving multiple distinctions and a Merit.