Vic Bay
@vicbay
I resolve customer issues and keep fast-paced service operations running smoothly.
United StatesWhat I'm looking for
At H-E-B, I assist customers with product questions, order concerns, and service requests while accurately fulfilling orders in a fast-paced retail environment. I resolve concerns, manage competing priorities, and help ensure timely order completion.
Previously, I led busy shifts at Papa John's, resolving complaints, training team members, and supporting daily workflow. I’ve also completed Zendesk Support training and perform remote AI training and data annotation work with a focus on accuracy, quality standards, and identifying edge cases.
Experience
Work history, roles, and key accomplishments
AI Training & Data Annotation
Handshake AI
Dec 2025 - Present (9 months)
Reviewed and labeled data according to detailed quality standards and project guidelines. Maintained high accuracy while working independently in a remote environment and identified inconsistencies to improve data quality.
Shopper
H-E-B
Mar 2023 - Present (3 years 6 months)
Assists customers with product questions and order concerns in a fast-paced retail environment. Maintains accuracy while fulfilling orders and resolving customer concerns to ensure a positive shopping experience.
Shift Lead
Papa John's
Jan 2021 - Feb 2022 (1 year 1 month)
Led shift operations during busy service periods while maintaining customer satisfaction and efficient workflow. Resolved customer complaints and trained new team members on service standards.
Education
Degrees, certifications, and relevant coursework
Earl Warren High School
High School Diploma, General Studies
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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