Karen Castillo

I am a dedicated customer service-oriented professional with extensive experience in healthcare management and administrative support. With an Associate's Degree in Healthcare Management and over five years of experience as an Administrative Assistant, I have developed strong skills in facilitating efficient workflows and maintaining patient confidentiality. My bilingual proficiency in English and Spanish enhances my ability to communicate effectively with diverse populations.

Throughout my career, I have excelled in roles that require effective problem-solving, strong interpersonal communication, and meticulous attention to detail. My experience as a Healthcare Representative has equipped me with the knowledge of medical administrative procedures, HIPAA compliance, and insurance verification processes. I am adept at using electronic health record (EHR) systems and customer relationship management (CRM) platforms to track interactions and ensure high levels of customer satisfaction.

I am passionate about contributing to a team that values quality patient care and continuous improvement. My goal is to leverage my skills in a dynamic environment where I can support healthcare operations and enhance patient experiences.