Open to opportunities

Veronique Gbikpi

@veroniquegbikpi

Message

Bilingual customer service representative with strong organizational skills.

Canada

Message

What I'm looking for

I am looking for a role that values bilingual communication and offers opportunities for growth in customer service and administration.

I am a dedicated bilingual customer service representative with a strong background in managing customer relationships and providing exceptional support. Currently, I work at Manulife, where I effectively handle large volumes of incoming calls, assess customer needs, and ensure satisfaction through open communication. My experience has equipped me with the ability to navigate complex situations and provide accurate solutions promptly.

With a diploma in Business Administration and a Mini MBA, I have honed my organizational and leadership skills, which I apply daily in my roles. My previous positions have included administrative support at Top Vitamins and document management at IKEA, where I streamlined processes and enhanced accessibility. I am passionate about fostering positive customer experiences and contributing to team success.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Representative

Current

Manulife

Jun 2023 - Present (2 years 1 month)

Managed a high volume of incoming phone calls, identifying and assessing customer needs to ensure satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication, providing accurate and complete information.

Customer Service Communication Problem Solving Data Entry Product Knowledge Conflict Resolution CRM Software Claims Processing Customer Relationship Management

Administrative Clerk

IKEA

May 2023 - Present (2 years 2 months)

Organized and categorized paper files, including confidential documents, to enhance accessibility and streamline document management processes. Utilized technological resources to scan and digitize confidential and work-related documents, ensuring proper filing and logging in the system.

Document Management Data Entry Scanning Confidentiality Administrative Support Record keeping Workflow Optimization

Administrative Assistant

Top Vitamins

Sep 2020 - Present (4 years 10 months)

Provided administrative support to ensure efficient office operations, including welcoming customers and answering questions. Organized and scheduled appointments, and carried out administrative duties such as filing, typing, copying, and scanning.

Administrative Support Customer Service Scheduling Data Entry Office Management Communication Typing Scanning

Hostess - Usher

Celebration Church

Dec 2017 - Present (7 years 7 months)

Greeted guests, gathered information to seat groups, and escorted them to seating areas. Delivered outstanding service and support from initial interaction to final departure, managing guest expectations regarding hours and wait times.

Customer Service Guest Service Communication Problem Solving Interpersonal Skills Hospitality

Donation Sorter

Hope Mission

Jan 2017 - Present (8 years 6 months)

Inspected and sorted materials into piles or containers based on type, size, condition, and color. Communicated effectively with colleagues to facilitate workflow and troubleshoot issues, operating standard warehouse equipment for loading and unloading products.

Inventory Management Warehouse operations Teamwork Communication Quality Control Logistics

Education

Degrees, certifications, and relevant coursework

Canadian Academy of Management and Technology

Professional Certificate, Business Administration

Completed a Mini MBA program through distance education, focusing on key aspects of business administration. Gained professional certification from the Canadian Academy of Management and Technology.