Sarah Kiswa

Received inbound calls and booked virtual consultations for doctors (physical and mental health). Assisted patients with new accounts, troubleshooting, and processed prescriptions to pharmacies.

Assisted customers with placing and modifying orders for Grand&Toy\Office Depot, and made follow-up calls on shipment tracking and missing items. Processed return items and up-sold products on behalf of the company.

Assisted customers in building complaint cases, answering questions, and compensating them with gift cards or points. Dealt with difficult customers and managed outbound calls for customers who requested callbacks.

Handled a variety of administrative duties, including calendaring and PowerPoint creation. Developed and maintained an organized filing system, improving document accessibility and office efficiency.

Worked for Roots Canada and Canada Goose online stores, explaining and selling products to clients. Submitted orders on their behalf via email or phone call and alerted customers about fraudulent activities.

Completed secondary education, acquiring foundational knowledge across various subjects. Prepared for further academic pursuits.

Completed an online course to gain skills in administrative assistance. Focused on practical knowledge for office support roles.

Focused on French Studies, gaining a comprehensive understanding of the language and culture. Developed strong analytical and communication skills through coursework.