FPFLOR PEREZ
@florperez
Bilingual customer service specialist and administrative professional.
CanadaWhat I'm looking for
As a dedicated customer service specialist and administrative professional, I thrive in fast-paced environments where effective communication and problem resolution are essential. My bilingual skills in Spanish and English enable me to connect with a diverse range of customers, ensuring their needs are met with precision and care.
In my current role as an Office Manager and Administrative Coordinator at Azrieli Foundation, I lead project coordination efforts, manage vendor relationships, and assist in IT management for remote teams. My experience in logistics operations has honed my ability to create impactful reports and negotiate significant savings, demonstrating my commitment to efficiency and excellence.
With a strong foundation in Microsoft Office Suite and CRM software, I am tech-savvy and adaptable, always eager to learn new technologies. I am passionate about delivering exceptional service and contributing to team success, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Office Manager/Administrative Coordinator
Azrieli Foundation
Jan 2024 - Present (1 year 5 months)
Led project coordination efforts, including tracking milestones, managing stakeholders, and ensuring successful execution using Asana. Organized and hosted internal and external kick-off meetings (KOMs) to align project teams, establish deliverables, and track key milestones.
Customer Service Representative
Confidential
Jan 2023 - Dec 2023 (11 months)
Created reports, statistical summaries, and presentations, applying advanced Microsoft Office skills (Word, Excel, PowerPoint, SharePoint, Access, Power BI) for accurate and visually effective documentation. Successfully negotiated rates with carrier partners, resulting in significant cost savings on shipments.
Bilingual Customer Service Representative
CDI Computers
Feb 2022 - Dec 2022 (10 months)
Managed inbound customer inquiries via phone and email, providing technical support and resolving product-related issues. Maintained detailed records of customer interactions using the company's order entry system.
Supply Chain/Accounting Clerk
Primo International
Jan 2021 - Dec 2021 (11 months)
Processed supply requests and managed vendor communications to ensure timely delivery of products. Tracked inventory, entered invoices into the system, and performed data analysis for supply chain optimization.
Education
Degrees, certifications, and relevant coursework
Career Development College
Diploma, Project Management
2020 - 2020
Completed a diploma program focused on project management principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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