Open to opportunities

Mary Joy Kua

@maryjoykua

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Customer service expert with 7 years in technical support.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With 7 years of combined experience in Customer Service and Technical Support, I have honed my skills in delivering exceptional client service and building strong relationships. My roles have equipped me with creative problem-solving abilities and a knack for innovative solutions, allowing me to effectively address customer concerns and financial account issues.

In my previous positions, I provided support to Walmart online customers and QuickBooks Online users, ensuring a smooth experience through various channels. I am recognized for my professionalism and empathy in resolving complaints, aiming for first-contact resolution and high customer satisfaction. I am eager to leverage my technical expertise and client-focused approach to contribute to a company's success.

Experience

Work history, roles, and key accomplishments

Customer Service and Technical Support for Accountants

Quickbooks Online

Jan 2018 - Dec 2023 (5 years 11 months)

Provided exceptional customer service and technical support to QuickBooks Online users via phone, chat, and email. Assisted clients with troubleshooting issues related to account setup, transactions, reporting, syncing bank feeds, and third-party integrations. Resolved complex technical issues by analyzing system logs, error messages, and account data.

Quickbooks Online Technical Support Customer Service Troubleshooting Reporting Third Party Integrations CRM

Customer Service Representative

Walmart.Com

Jan 2016 - Dec 2018 (2 years 11 months)

Provided exceptional support to Walmart online customers via phone, email, and chat, ensuring a smooth shopping experience. Assisted customers with order placement, product inquiries, tracking shipments, returns, refunds, and account-related issues. Resolved customer complaints with professionalism and empathy, aiming for first-contact resolution and customer satisfaction.

Customer Service Order Management Order Inquiries CRM Customer Satisfaction Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Mindanao State University- Iligan Institute of Technology

Bachelor of Science and Business Administration, Entrepreneurial Marketing

Studied Entrepreneurial Marketing, gaining knowledge in business administration and marketing strategies. Developed skills in identifying market opportunities and creating innovative business solutions.