VOVeronica Ogollah
@veronicaogollah
Passionate IT professional skilled in Microsoft Office, web design, and problem-solving.
KenyaWhat I'm looking for
I am a dedicated IT professional currently serving as an ICT On-Call Clerk at the International Organization for Migration (IOM) Kenya. My expertise spans the Microsoft Office Suite, web design, and the Microsoft Power Platform, with a strong emphasis on problem-solving and innovation. I thrive in dynamic environments where I can leverage my technical skills to deliver impactful results.
My professional journey includes roles as an ICT Intern at IOM Kenya and a Sales Associate at GloboEdge Solutions, where I honed my skills in technical support, customer service, and team collaboration. I also volunteered in website design for Gingko Africa, enhancing their online presence and user engagement.
I hold a Bachelor of Business and Information Technology from Jomo Kenyatta University and am pursuing a Master's in Information Security and Digital Forensics. My commitment to continuous learning and self-improvement drives me to stay updated with the latest technologies and methodologies in the field.
Experience
Work history, roles, and key accomplishments
ICT Assistant
International Organization for Migration (IOM) Kenya
Sep 2023 - Present (1 year 9 months)
Responsible for managing ticket ownership, providing Tier 1 technical support, and assisting with technology upgrades. Collaborated with various departments to optimize business effectiveness and provided on-site support for audio and video conferencing technology.
ICT Intern
International Organization for Migration (IOM) Kenya
Dec 2022 - Aug 2023 (8 months)
Assisted in maintaining IT services and networks, provided user training, and managed security for network components. Supported video conferencing technology and maintained ICT inventory.
Sales Associate
GloboEdge Solutions, Apple Authorized Reseller
Aug 2021 - Nov 2022 (1 year 3 months)
Ensured customer satisfaction through effective product handling and created a positive shopping environment. Coached new hires and processed transactions efficiently while maintaining store appearance.
Website Design Volunteer
Gingko Africa
Mar 2021 - Jun 2021 (3 months)
Audited and updated the organization's Shopify website, added relevant media, and revamped the store catalogue to enhance user experience and communication.
IT Intern
K-TEN Investments
Sep 2019 - Dec 2019 (3 months)
Supported the IT team with project research, system testing, and technology maintenance activities. Coordinated with vendors to resolve service issues.
Education
Degrees, certifications, and relevant coursework
ULUniversity of East London
Master of Science, Information Security and Digital Forensics
2024 - 2026
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Business and Information Technology, Business and Information Technology
2017 - 2022
Grade: Second Class Upper Honors
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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