winnie jelagat

I’m a results-driven professional with over five years of experience in sales and customer service, and I focus on building lasting customer relationships through communication, persistence, and practical problem-solving. I’ve proven I can maintain customer retention rates 25% above the company average by understanding needs and responding quickly in fast-paced environments.

In my roles at Kenya Post Office Savings Bank, I handled client acquisition and customer support at the customer care desk, resolved account issues, and supported revenue growth across the sales cycle. I also strengthened performance planning by reviewing sales data to set achievable quarterly goals, and I led lead generation efforts using methods like social media, cold calling, email, and events.

I also bring technical exposure from my ICT internships and recent work as an annotator, including documenting issues, running quality checks, and collaborating on guideline updates for AI model training. I’m now seeking a dynamic role that fosters career growth and professional development while contributing to corporate success.