Open to opportunities

Giuseppe Lo Sicco

@giuseppelosicco

Message

Multilingual customer service professional delivering empathetic support and efficient booking management.

Italy

Message

What I'm looking for

I seek a customer-focused role in a multicultural, supportive company where I can apply multilingual support, booking/CRM expertise, and growth opportunities.

I am a multilingual customer service and hospitality professional with over ten years' experience across Italy, Spain and the UK, fluent in Italian, English and Spanish. I consistently deliver world-class support via phone, email and chat, manage bookings across major platforms (Booking.com, Airbnb, Expedia), and resolve complaints quickly and empathetically while maintaining high customer satisfaction.

My background spans front-desk reception, remote property support, retail management and restaurant operations where I led teams, improved processes, handled payments and invoicing, and maintained CRM and ticketing records. I adapt easily to remote work and shift rotations, prioritise clear communication and documentation, and bring dependable problem-solving and multicultural customer care to any service-focused role.

Experience

Work history, roles, and key accomplishments

Receptionist

Hotel Turia

May 2025 - Oct 2025 (5 months)

Managed daily check-ins/check-outs and billing for hotel guests, maintained high customer ratings, and resolved guest complaints in Italian, English and Spanish.

Check Out Booking.Com Multilingual Support Billing Guest Relations Event Coordination

Customer Service Specialist

Flats for You

Aug 2023 - May 2025 (1 year 9 months)

Delivered remote customer support for 90+ apartments via phone, email and messaging, coordinated maintenance and housekeeping, and managed bookings on Booking.com and Airbnb to maintain high tenant satisfaction.

Customer Support Booking.Com Airbnb CRM Payment Processing Email Support Phone Support

Store Manager

Culinaris UK

Dec 2021 - Jul 2023 (1 year 7 months)

Supervised daily operations of a specialty deli, trained and led a team of five, managed inventory and supplier orders, and improved monthly sales through staff coaching and upselling.

Team Leadership Inventory Management Staff Training Customer Service

Letting Agent

QuickLets

Feb 2021 - Dec 2021 (10 months)

Managed full rental cycle for a mixed portfolio, conducted viewings and negotiations, prepared lease documentation, and maintained CRM and property portal listings to reduce time-to-let.

Property Management CRM Negotiation Lease Preparation GDPR Compliance KYC

Restaurant Manager

Carluccio's Ristorante

Sep 2016 - Nov 2020 (4 years 2 months)

Managed front-of-house operations for a busy Italian restaurant, scheduled staff, coordinated with kitchen and suppliers, and implemented hygiene and safety standards to maintain service quality.

Scheduling Training Customer Service Health & Safety Peak Service Management

Supervisor

Caffe Kix

Jan 2014 - Aug 2016 (2 years 7 months)

Directed a small team in a busy coffee shop, managed registers and daily financial reports, and trained new staff to uphold service and quality standards.

Team Supervision Cash Handling Training POS Customer Service Scheduling Quality Control

Customer Service Representative

AlmavivA Contact S.p.A.

Aug 2010 - Nov 2013 (3 years 3 months)

Handled high-volume inbound/outbound calls for Sky Pay-Per-View subscribers, processed orders and payments, troubleshot decoders, and de‑escalated complaints to achieve first-contact resolutions.

Outbound Calling CRM Troubleshooting Payment Processing Complaint De Escalation Data Entry