Open to opportunities

Melissa Di Bernardo

@melissadibernardo

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Hospitality and sales professional specializing in luxury villa experiences and client relationship management.

Italy

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What I'm looking for

I seek a client-facing role in luxury hospitality or sales where I can shape exceptional guest experiences, lead teams, and drive repeat business while growing professionally.

I am a dynamic hospitality and sales professional with extensive experience curating luxury villa holidays and managing high-stakes, multi-project operations. I combine deep local knowledge with a strong service ethic to deliver seamless guest experiences.

As a regional destination specialist, I tailored highly personalized villa stays, coordinated with property teams and suppliers, and conducted regular property inspections to uphold company quality standards. I acted as the primary guest contact pre-arrival and during stays to ensure satisfaction and repeat business.

My background includes senior sales roles with B2B and B2C responsibilities—cold calling, prospecting, appointment setting, and multi-project management—plus hands-on restaurant leadership as Maître d’hotel and former restaurant owner where I led a team of 12, managed budgets, suppliers, and compliance.

I am committed to continuous personal and professional growth, leveraging language skills and cross-cultural experience to build strong partner relationships and improve operational efficiency and profitability.

Experience

Work history, roles, and key accomplishments

Local Specialist

TheThinking Traveller

Apr 2024 - Dec 2025 (1 year 8 months)

Acted as regional destination expert for Agrigento and surrounding areas, curating personalised luxury villa holidays and serving as primary guest contact to ensure seamless, high-quality stays.

Guest Relations Property Inspections Quality Control Client Communication

Senior Sales Agent

SOLEO

Jun 2022 - Mar 2024 (1 year 9 months)

Performed B2B and B2C remote sales from Agrigento, driving prospecting, cold calling and appointment setting while managing multiple projects to ensure customer acquisition and satisfaction.

B2B Sales Cold Calling Prospecting Appointment Setting Remote Sales Client Management Project Coordination

Maître d’hotel

Mare & Sole SRL

Jul 2021 - Jun 2022 (11 months)

Managed two restaurants/cocktail bars simultaneously, overseeing front-of-house operations to maintain service standards and guest satisfaction.

Service standards Team Coordination Guest Experience Scheduling

Sales Executive

M.Ex.T

Feb 2020 - Jul 2021 (1 year 5 months)

Promoted first aid products to B2B clients across Dutch and French regions, educating prospects, maintaining client relationships, and optimising sales strategies through market analysis.

B2B Sales Account Management Market Analysis Relationship Building Sales Strategy Territory Management

Logistics Employee

Nike

Jan 2020 - Jul 2021 (1 year 6 months)

Managed weekend full-time shifts handling inventory records, coordinating shipments and supply chain tasks to ensure timely deliveries and operational efficiency.

Inventory Management Supply Chain Warehouse operations Stock Control

Pharmacy Assistant

VandePerre

Aug 2019 - Dec 2019 (4 months)

Processed prescriptions under pharmacist supervision, assisted patients in person and by phone, managed packaging and dispensing, and maintained inventory control.

Inventory Management Labeling Customer Service

Restaurant Owner

Limburgse Vleugels

May 2017 - Jul 2019 (2 years 2 months)

Founded and managed a restaurant and catering service, leading a team of 12, overseeing kitchen standards, supplier relationships, budgeting and marketing to grow clientele and profitability.